Contact Us

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English or Spanish Customer Service

  7am - 7pm CT Monday - Friday
  800-374-1835
  customer-service@nipponlifebenefits.com

 

Japanese Customer Service

  8am - 7pm CT Monday - Friday
  800-971-0638
  913-387-5986
  nippon-jcs@nipponlifebenefits.com

 

Korean Customer Service

  8am - 5.30 pm CT Monday - Friday
  877-827-8713
  913-387-5986
  nippon-kcs@nipponlifebenefits.com

 

Additional Languages available by calling 800-374-1835.


Need to file a claim? Go to our Member Services page for claims information and forms.

If you have a question about your EyeMed Vision Care, call 866-263-1815.

Administrator Customer Service

  7 am - 5.30 pm CT Monday - Friday
  800-374-1835
  913-387-5920
  admin-info@nipponlifebenefits.com

Premium Payment Lock box:

Nippon Life Benefits
62348 Collections Center Drive
Chicago, IL 60693-0623

 

For Self-Service, please log in to the Employer Portal. If you need to register for the Employer Portal call 800-374-1835.

Group Medical

States: GA, IN, IL, KY, MI, NY, SC, TN, WI
Larry Ostling
  212-909-9894
  l-ostling@nipponlifebenefits.com


States: NJ, PA
Melissa Bartlett
  732-810-1070
  m-bartlett@nipponlifebenefits.com


States: CA, TX
Steve Stigliano
  888-647-7664 (Toll Free)
  w-burkhart@nipponlifebenefits.com

Group Ancillary

State: CO, GA, IL, IN, KY, MI, OH, TN, TX, SC
Don Copley
  844-486-8471
  d-copley@nipponlifebenefits.com


State: DC, FL, MD, NJ, NY, PA, VA
Cary Salkin
  484-747-6113
  c-salkin@nipponlifebenefits.com


State: AZ, CA, NV
Steve Stigliano
  213-430-0804
  s-stigliano@nipponlifebenefits.com


Strategic Partner
Brian McCament
  704-292-4860
  b-
mccament@nipponlifebenefits.com

Japanese Group Opportunity

State: NY, NJ, PA
New York Japan Desk
  212-909-9892
  ny-jpdesk@nipponlifebenefits.com


State: GA, SC, TN
Atlanta Japan Desk
  770-722-6296
  ny-jpdesk@nipponlifebenefits.com


State: IL, IN, KY, MI, OH, WI
Chicago Japan Desk
  312-807-1124
  chi-jpdesk@nipponlifebenefits.com


State: CA, TX
Los Angeles Japan Desk
  213-430-0801
  la-jpdesk@nipponlifebenefits.com

Korean Group Opportunity

Sangho Sean Roh
  212-909-9895
  s-roh@nipponlifebenefits.com

To access and download forms and brochures, please log in to the Broker Page.

Checking Member Medical or Dental Eligibility or Claim Status:

Provider Portal Login

First time to use?
Create Account

For General Inquiries:

  800-374-1835
  913-387-5915

 

In-network claims should be sent to the address on the back of the member's ID card.
Out-of-network claims, additional information and general inquiries can be sent to the following address:

 

Send Medical and Dental Claims to:

Nippon Life Insurance Company of America
PO Box 25951
Shawnee Mission, KS 66225-5951
Electronic Claims – Payer #81264

Send EyeMed Vision Claims to:

FAA / EyeMed Vision Care
4000 Luxottica Place
Mason, OH 45040

 800-521-3605

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