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English or Spanish Customer Service

  7am - 7pm CT Monday - Friday


Japanese Customer Service

  8am - 7pm CT Monday - Friday


Korean Customer Service

  8am - 5.30 pm CT Monday - Friday


Additional Languages available by calling 800-374-1835.

Need to file a claim? Go to our Member Services page for claims information and forms.

If you have a question about your EyeMed Vision Care, call 866-263-1815.

Administrator Customer Service

  7 am - 5.30 pm CT Monday - Friday

Premium Payment Lock box:

Nippon Life Benefits
62348 Collections Center Drive
Chicago, IL 60693-0623


For Self-Service, please log in to the Employer Portal. If you need to register for the Employer Portal call 800-374-1835.

Group Medical

States: GA, IN, IL, KY, MI, NY, SC, TN, WI
Larry Ostling

States: NJ, PA
Melissa Bartlett

States: CA, TX
Steve Stigliano
  888-647-7664 (Toll Free)

Group Ancillary

State: CO, GA, IL, IN, KY, MI, OH, TN, TX, SC
Don Copley

State: DC, FL, MD, NJ, NY, PA, VA
Cary Salkin

State: AZ, CA, NV
Steve Stigliano

Strategic Partner
Brian McCament

Japanese Group Opportunity

State: NY, NJ, PA
New York Japan Desk

State: GA, SC, TN
Atlanta Japan Desk

State: IL, IN, KY, MI, OH, WI
Chicago Japan Desk

State: CA, TX
Los Angeles Japan Desk

Korean Group Opportunity

Sangho Sean Roh

To access and download forms and brochures, please log in to the Broker Page.

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For General Inquiries:



In-network claims should be sent to the address on the back of the member's ID card.
Out-of-network claims, additional information and general inquiries can be sent to the following address:


Send Medical and Dental Claims to:

Nippon Life Insurance Company of America
PO Box 25951
Shawnee Mission, KS 66225-5951
Electronic Claims – Payer #81264

Send EyeMed Vision Claims to:

FAA / EyeMed Vision Care
4000 Luxottica Place
Mason, OH 45040


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