English or Spanish Customer Service7am - 7pm CT Monday - Friday
Japanese Customer Service8am - 7pm CT Monday - Friday
Korean Customer Service8am - 5.30 pm CT Monday - Friday
Additional Languages available by calling 800-374-1835.
Need to file a claim? Go to our Member Services page for claims information and forms.
If you have a question about your EyeMed Vision Care, call 866-263-1815.
Administrator Customer Service7 am - 5.30 pm CT Monday - Friday
Premium Payment Lock box:
Nippon Life Benefits
62348 Collections Center Drive
Chicago, IL 60693-0623
For Self-Service, please log in to the Employer Portal. If you need to register for the Employer Portal call 800-374-1835.
Japanese Group Opportunity
State: NY, NJ, PANew York Japan Desk
State: GA, SC, TNAtlanta Japan Desk
State: IL, IN, KY, MI, OH, WIChicago Japan Desk
State: CA, TXLos Angeles Japan Desk
To access and download forms and brochures, please log in to the Broker Page.
Brokers: Looking for more information?
In-network claims should be sent to the address on the back of the member's ID card.
Out-of-network claims, additional information and general inquiries can be sent to the following address:
Send Medical and Dental Claims to:
Nippon Life Insurance Company of America
PO Box 25951
Shawnee Mission, KS 66225-5951
Electronic Claims – Payer #81264
Send EyeMed Vision Claims to:
FAA / EyeMed Vision Care
4000 Luxottica Place
Mason, OH 45040