Testimonials

Nippon Life Benefits has achieved the success it has by consistently providing the highest levels of service and customer satisfaction, we -- and our partners -- have earned the loyal support and trust of our valued customers.

Here's why Nippon is the best choice for your companies' healthcare plan

• We design solutions that communicate respect for employees.
• We deliver exceptional service - standard.
• We offer comprehensive programs and national reach.
• We make things simple for our customers.
• We're disciplined about claims management.
• We're inspired by helping our customers succeed.

But don't take our word for it. See what some of our valued partners have to say:

Thank you so much for all you do at Nippon.  I must tell you how much I love working with Nippon Life Benefits.  You are the best; I always get a person on the phone which is awesome.  You are all always on top of your game and I truly mean that!  It is such a pleasure to work with such knowledgeable, happy people.

Please pass this onto all!!!

Member, West Coast

I want to thank both of you for sending us the documentation we needed for our group. That must have been a huge amount of work, and we would like you to know how much we appreciate your time and effort. Thanks also for getting me the specific information I needed on the folks listed below - that made it very easy to complete my "task at hand"! Our firm was discussing how nice it will be to have electronic copies of all the enrollment apps; we usually just have paper, so we are pleased we have both soft and hard copies at our fingertips :-) Thanks again, you are both awesome!"

- EM, Broker, IL

When H Group Benefits, Inc. first started working with Nippon Life Benefits, we were very impressed with the standard of service we received, it far exceeded our expectations. Our local representative is a personable, knowledgeable and hard working individual who continuously ensures that we are informed on all plans and that all options are made available to our clients. Always a highly motivated professional whose genuineness and integrity cannot easily be found in today's ruthless insurance industry, our representative takes the time to analyze the demographics of our groups to understand their specific needs.

Upon implementation of our very first group with Nippon Life Benefits, we could not believe the responsiveness from the Sales Team to the Billing and Enrollment Team in ensuring that the transition was seamless. This is imperative as our goal is to always cause little to no disruption to our clients. Nippon Life Benefits exceeded our expectations when it came to this process. There have been no issues or challenges to date, and this is due to the exceptional attention to detail from Nippon Life Benefits. Me and the rest of my agency has great confidence in working with Nippon Life Benefits in the future.

Nippon Life Benefits has proven to be a well trusted, highly reputable carrier that possesses key traits of a company that truly cares about their brokers and clients. We feel proud to represent a carrier like Nippon Life Benefits and are grateful for the personalized service that we receive from the team. Our experience has been simply outstanding and we believe that Nippon Life Benefits will make a difference in the industry for many more years to come.

- DH, Broker, Midwest

"I am an insurance broker and work with customer service personnel in numerous organizations across the country. I wanted to take a moment to recognize and acknowledge some great service by one of your team members who recently helped me on a client issue.

• Your service representative exhibited a "can do" attitude to help out on a member matter.
• Everyone has been working hard to see that this group is set-up and running without any issues.
• I asked if she would be okay with calling the member to advise that the letter en route could be ignored.
• I called in to double-check on a benefit change for a new division that we added to an existing group as of 1/1/2010.
• On the call, I also asked the representative to double-check year-to-date claim activity to see if any claims had been denied or were non-network .
• Your representative noticed that a letter had just been generated for the spouse of the member requesting prior coverage data.
• This information had been provided and your representative was able to locate it in the system. She then updated the system.
• She said yes she would and was able to connect with the member.
• Further, she contacted my office to let me know that she had completed the telephone call and had spoken with the member.

This was fantastic! We had a member new to Nippon Life Benefits receiving an outreach call from her insurance carrier. This was a service success!

I truly appreciate the efforts of your customer service representative and wanted you to know that you have a real winner in her."

GP, Broker, West Coast