Customer Service Satisfaction

Our dedication to exemplary service wouldn't mean much if our customers weren't satisfied - and loyal.

Fortunately, our focus on delivering quality service to our clients makes a difference - and you can see it reflected in the Nippon Life Benefits Customer Service and Satisfaction Survey for 2009. A few key examples are:

• The goal for processing medical claims was 85% within 10 working days. Our result -- 92%!
• Overall satisfaction with Nippon Life Benefits increased for both employer and employee groups.
• Employees give us high marks in the "Service received was courteous and caring" category.

Nippon Life Benefits also received high percentages for topics such as easy-to-understand communications, accuracy in handling transactions, and prompt response time.

It all adds up to customer satisfaction and retention. And we're not satisfied unless our customers are.