Account/Group Number does not begin with the letter "Q"
During our transition process, please refer to your
Account/Group number when placing calls to Customer Service. The
contact information, addresses and phone numbers will vary
depending on your Account/Group number. Your Account/Group number
can be found on your ID card or the communications you received
from Nippon Life Benefits.
If on your ID Card, the Account/Group Number does not
begin with the letter "Q", please use the information listed
below.
| For questions about your policy or help with PIN
services, please contact: |
Nippon Life Benefits Customer Service
|
| Phone: |
1-800-374-1835* (English &
Spanish) |
|
Hours of Operation (Claims related): 7am - 7pm CST Monday -
Friday
Hours of Operation (Administration): 7am - 5:30pm CST Monday -
Friday |
|
|
1-800-971-0638 (Japanese) |
|
Hours of Operation: 8am - 6pm CST Monday-Friday |
|
|
1-877-827-8713 (Korean)
Hours of Operation: 8am - 5:30pm CST Monday - Friday
* Additional Languages available through Multi-language service
line |
|
| Fax: |
1-913-387-5920
(Administrator) |
|
| Fax: |
1-913-387-5915 (Japanese, Korean
Customer Service) |
| E-mail: |
Customer-Service@nipponlifebenefits.com
nippon-jcs@nipponlifebenefits.com
(Japanese)
nippon-kcs@nipponlifebenefits.com
(Korean) |
Claims and claim-related information:
|
| Medical and
Dental |
|
In-networks claims should be sent to the address on the back of
the ID card. Out-of-network claims and additional information can
be sent to the following address:
|
| Nippon Life Benefits |
| P.O. Box 25951 |
| Shawnee Mission, KS 66225-5951 |
Life and Short Term Disability Claims: |
| Nippon Life Benefits |
| ATTN: GROUP Claim Life & Disability |
PO Box 7948
|
Lake Forest, IL 60045-7948
|
Long Term Disability 1-877-448-1999: |
| Custom Disability Solutions |
| PO Box 9461 |
| Portland, ME 04104-5056 |
Premium payments: |
| Nippon Life Benefits |
| 62348 Collections Center Drive |
Chicago, IL 60693-0623
|
For Overnight Mailing: |
| Nippon Life Benefits |
| 7115 Vista Drive |
West Des Moines, IA 50266
|
General inquiries: |
| Nippon Life Benefits |
| PO Box 25951 |
Shawnee Mission, KS 66225-5951
|