Account/Group Number begins with the letter "Q"
During our transition process, please refer to your
Account/Group number when placing calls to Customer Service. The
contact information, addresses and phone numbers will vary
depending on your Account/Group number. Your Account/Group number
can be found on your ID card or the communications you received
from Nippon Life Benefits.
If on your ID Card, the Account/Group Number begins with
the letter "Q", please use the information listed
below.
| For questions about your policy or help with PIN
services, please contact: |
Nippon Life Benefits Customer Service
|
| Phone: |
1-800-937-6542* (English &
Spanish) |
|
Hours of Operation (Claims related): 7am - 7pm CST Monday -
Friday
Hours of Operation (Administration): 7am - 5:30pm CST Monday -
Friday |
|
|
|
1-877-210-5518* For ASA PPO Clients (English
and Spanish) |
|
Hours of Operation: 7am - 7pm CST Monday - Friday |
|
|
1-800-447-8208 (Japanese) |
|
Hours of Operation: 8am - 6pm CST Monday-Friday |
|
|
1-877-827-8713 (Korean)
Hours of Operation: 8am - 5:30pm CST Monday - Friday
* Additional Languages available through Multi-language service
line |
|
| Fax: |
1-866-395-3751
(Administrator) |
|
| Fax: |
1-866-395-3752 (Japanese, Korean
Customer Service) |
| E-mail: |
Customer-Service@nipponlifebenefits.com
nippon-jcs@nipponlifebenefits.com
(Japanese)
nippon-kcs@nipponlifebenefits.com
(Korean) |
Claims and claim-related information:
|
| Medical and
Dental |
|
In-networks claims should be sent to the address on the back of
the ID card. Out-of-network claims and additional information can
be sent to the following address:
|
| Nippon Life Benefits |
| P.O. Box 39710 |
| Colorado Springs, CO 80949-3910 |
Life and Short Term Disability Claims: |
| Nippon Life Benefits |
| ATTN: GROUP Claim Life & Disability |
| 711 High Street |
| Des Moines, IA 50392-0002 |
Long Term Disability 1-877-448-1999: |
| Custom Disability Solutions |
| PO Box 9461 |
| Portland, ME 04104-5056 |
Premium payments: |
| Nippon Life Benefits |
| P.O. Box 10315 |
| Des Moines, IA 50306-0315 |
General inquiries: |
| Nippon Life Benefits |
| P.O. Box 10310 |
| Des Moines, IA 50306-0310 |