Customer Service

If you want to be treated like a respected family member instead of a number - you have come to the right place.

At Nippon Life Benefits, our focus on outstanding customer service is part of our daily mission. Even more than that, it's a part of our Japanese heritage. We take great pride in helping quality businesses succeed. That's why we're always thinking of ways to do more for our customers.

Take a look at just a few examples:

  • Our client-focused portfolio of products and options. Choices are tailored to companies of all sizes.
  • Multiple preferred provider organizations for medical plans, including two (2) national and dozens of regional organizations offering clients and their members' choice of networks
  • Single Call Solutions/Active Listening. Our centralized customer service center puts you in touch with our staff nationwide -- with a single toll-free call.
  • Prompt answers to questions and problems. If not immediately, we aim to respond by the next business day.
  • Direct access to an assigned premium and eligibility specialist.
  • Separate toll-free English, Japanese, Korean and Spanish customer service lines.
  • Communication, communication, communication. We provide simplified language plan descriptions, employee documents, and benefit payment explanations.
  • Rapid and accurate processing of all transactions.
  • Innovative Managed Care Services that control disability and health care benefit plan costs.
  • Innovative technology support that maintains the human touch.
  • Regular service quality surveys to monitor customer satisfaction, to assure that services are always up to our quality standards.